Privacy Policy — LAUNDR+

LAUNDR+ ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use the LAUNDR+ website, app, and laundry services (the "Service"), how we use it, and the choices you have. We operate from Dubai, United Arab Emirates and process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and other applicable laws.

1. Information we collect

We collect the following categories of personal information:

Account information: name, email address, phone number, and password you provide when registering.
Pickup information: pickup and delivery addresses, district, time slots, notes for our drivers, and estimated laundry weight.
Payment information: card details, Apple Pay/Tabby references, and transaction references. We do not store full card numbers; these are handled by our payment providers.
Service activity: orders, pickup history, plan usage, and notifications.
Technical information: device type, browser, IP address, and basic analytics needed to keep the Service secure and reliable.

2. How we use your information

We use your personal information to:

Provide, schedule, and fulfill laundry pickups, cleaning, and deliveries;
Manage your account, subscription, and billing;
Send transactional notifications (booking confirmations, status updates, renewal reminders, receipts);
Improve our Service, prevent fraud, and ensure security;
Comply with our legal obligations.

3. Legal bases for processing

We process your personal data on the basis of (a) the performance of our contract with you (delivering the Service), (b) your consent where required (for example, marketing communications), (c) our legitimate interests in operating and improving LAUNDR+, and (d) compliance with applicable UAE law.

4. Sharing your information

We share information only as needed to operate the Service:

Drivers and cleaning partners — limited information (name, address, time slot, special instructions) to perform pickups and deliveries.
Payment providers — to process card, Apple Pay, or Tabby payments.
Hosting and infrastructure providers — secure cloud services that store and process data on our behalf.
Authorities — when required by UAE law, court order, or to protect the rights, property, or safety of LAUNDR+, our customers, or others.

We do not sell your personal information.

5. Data retention

We keep your personal information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations (such as tax and accounting records), resolve disputes, and enforce our agreements. You can request deletion of your account at any time (see Section 7).

6. Security

We use technical and organizational measures, including encryption in transit, role-based access controls, and secure database row-level security, to protect your personal information. No system is perfectly secure, so we cannot guarantee absolute security, but we work hard to keep your data safe.

7. Your rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion of your account and personal data;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Lodge a complaint with the UAE Data Office or other competent supervisory authority.

To exercise any of these rights, email us at hello@laundrplus.ae. We will respond within a reasonable timeframe.

8. Cookies and similar technologies

We use a small number of cookies and similar technologies that are strictly necessary to sign you in, keep your session secure, and remember your preferences. We do not use third-party advertising cookies.

9. Children

LAUNDR+ is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us so we can delete it.

10. International transfers

Some of our service providers may process data outside of the UAE. Where this happens, we take reasonable steps to ensure your data receives an appropriate level of protection, including through contractual safeguards.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes will be communicated in-app or by email.

12. Contact us

If you have any questions about this Privacy Policy or our handling of your personal information, contact us at:

Email: hello@laundrplus.ae
Phone: +971 50 123 4567
Address: Business Bay, Dubai, UAE

This document is provided for general information and does not constitute legal advice. For tailored guidance, consult a qualified data-protection lawyer in your jurisdiction.